Elevated 500s

Incident Report for Fitbit

Resolved

This incident has been resolved.

Posted May 10, 2017 - 11:49 PDT

Monitoring

Fix is in place. We'll be monitoring to see if anything else happens. Any previously failed requests should now succeed if retried.

Posted May 10, 2017 - 11:31 PDT

Identified

We've identified the root cause and are working on a fix now.

Posted May 10, 2017 - 11:22 PDT

Investigating

There is an elevated rate of 500 errors that seems to be limited to /1/user/-/activities/steps/* endpoints. We're investigating now.

Posted May 10, 2017 - 10:40 PDT