All Systems Operational
Authentication ? Operational
Fitbit Care Operational
Device Sync / Pairing Operational
Web API Operational
Subscriptions API Operational
Web App ? Operational
Fitbit Studio ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - This incident has been resolved.
Nov 21, 18:11 PST
Monitoring - We have identified and mitigated a service problem that was causing nearly all Fitbit app and API interactions which involve user data to fail. Users would have seen http 500 errors or the message "Fitbit.com is down for maintenance" from between approximately 1:02pm Pacific and 5:07pm Pacific 2022-11-21.

While many fewer user-facing errors are being sent by our servers, we are still monitoring the health of the affected service and will send further update when we have confirmed the issue is fully mitigated.

Nov 21, 17:19 PST
Update - We are continuing to investigate this issue.
Nov 21, 14:29 PST
Investigating - Beginning at 2022-11-21 21:02 UTC (1:02pm Pacific), interactions with the Fitbit API began to fail at a high rate, which means that many users will see http 500 errors or "Fitbit.com is unavailable" messages. It appears that sync and other services are still working succesfully, but most user-facing services are failing.

We are investigating failures of an internal service that is in the path for these interactions and preparing to apply a potential fix.

Nov 21, 14:15 PST
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.